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How we research pricing
Most comparison pages in this market are written by vendors about themselves, or assembled once from other articles and never checked again. Both problems produce the same result: prices that were true at some point and are not any more. Here is what we do instead.
Where does every price come from?
We read each vendor's own pricing page and record what it says, along with the date we read it. That date appears on every page. If a number here is stale, the date tells you how stale. We also quote the vendor's exact wording in a section on each page, so you can check our reading against theirs without leaving the site.
Right now we track 21 companies. 18 of them publish enough to compare properly. Last full pass: October 2026.
What happens when a vendor hides its pricing?
3 companies on our list publish no usable pricing at all. We do not fill that gap with estimates from third-party blogs, because when we checked those estimates against each other they disagreed by hundreds of dollars a month for the same product. A vendor who will not publish a price gets listed as exactly that.
What counts as a gotcha?
Every vendor page has a section for the catch, and it is not a rhetorical device. Real examples from this pass: an entry plan advertised at $19 a month that answers no phone calls at all, a platform quoting $0.05 a minute when that figure covers only the platform's own margin and the model, voice and phone line are billed separately, and two established services that publish plan prices but no overage rate anywhere.
How do affiliate links work here?
Most vendor links on this site earn us nothing: they go straight to the vendor. Links to vendors whose affiliate programme has accepted us are marked "Ad" next to the link, and we may earn a commission if you sign up. That arrangement pays for the research. It does not decide the rankings, and it does not buy softer language: vendors we earn from get the same gotcha section as vendors we do not. Several of the products we recommend most often have no affiliate programme at all.
How do we research field service software?
The software section follows the same rules. Every plan and price comes from the vendor's official pricing page only, with the date we read it; we track 7 vendors, and 4 of them publish plan prices. Last full pass: October 2026. Commission never changes the order of a list or a verdict: vendors with no affiliate programme appear in every comparison where they fit, and vendors that may pay us still lose match-ups where they deserve to. We do not claim hands-on tests we have not run; our verdicts rest on published pricing, plan structures, official feature lists and aggregated user ratings (Capterra and G2, cited with review counts).
Software pricing pages hide things in ways that answering-service pages rarely do, so we read them in a live browser and move every control to every position. Jobber prices change with a team-size slider, and its "Monthly" button opens a dropdown with a second billing level (a 1-year commitment billed monthly) next to annual prepaid. ServiceTitan and FieldPulse render their pricing pages with JavaScript, so a plain page fetch sees no tiers at all. Housecall Pro has served an A/B variant with different extra-seat rates on the same page, and ZenMaid adds a fee per cleaner through a slider that the headline price does not show. Where a vendor publishes no price, we write "not published" and do not repeat estimates from third-party sites.
What does FitMyCall not do?
- We do not publish a price we could not find on the vendor's own site.
- We do not rank by commission.
- We do not run vendor-supplied copy as if it were our own testing.
- We do not leave a page up unchanged once we know the pricing has moved.
How we research: common questions
Do vendors pay to appear here or to rank higher?
No. Every vendor with published pricing is in the table, whether or not they have an affiliate programme. Some links earn us a commission if you sign up, which is disclosed on the page and in the footer, but commission never changes the order, the recommendation or what we say about a product.
Where do the prices come from?
From each vendor's own pricing page, read directly and recorded with the date. Where a vendor hides pricing behind a form, we say so instead of guessing. We quote their wording word for word on each vendor page so you can check us.
What happens when a vendor changes its prices?
The page changes. Pricing in this market moves fast: during our July 2026 pass one vendor had removed its entire small-business range and another had switched from per-minute billing to a credit pool. Articles that were written once and never revisited are still quoting both.
Why do you list vendors you cannot recommend?
Because refusing to publish a price is information a buyer needs. If a company will only talk numbers on a sales call, you should know that before you spend an afternoon on demos.